I don’t see the player. Top 
Do you have Macromedia Flash installed?
Macromedia Flash must be installed in order to view videos on this Flash video player. Go to http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash to get the Flash player
Do you have a Popup Blocker running?
The player opens in a special browser window without any toolbars or menus. Some older Popup Blockers do not differentiate between solicited and unsolicited popup windows and block the player from opening. Turn off your Popup Blocker, allow popups for this site, or use a newer Popup Blocker.
Are you using a supported browser?
Please check against the minimum computer requirements.
The player opens, but all controls are frozen. Top
Your Flash player installation may be corrupted.
Please uninstall the Flash player from your computer.
Once the Flash player is removed, re-install the Flash player.
The player opens, but I don’t see any video. Top
The player does not automatically play content by default. You must choose a video to watch.
You may not be on a supported platform.
Please check against the minimum computer requirements.
Your browser security settings may prevent the player from showing.
In rare instances, your browser's security may be set higher than the default settings shipping with the browser. This situation generally happens only in corporate environments where your IT department has set up your browser with very stringent security parameters.
To reset your security settings.
| Internet Explorer on Windows | Firefox on Windows |
|
|
| Safari on Macintosh | Firefox on Macintosh |
|
|
You may not have the Flash player installed.
You may need to clear your browser cache.
| Internet Explorer on Windows | Firefox on Windows |
|
|
| Safari on Macintosh | Firefox on Macintosh |
|
|
Your may have blocked the Flash player from installing.
The browser explicitly asks for permission to install Adobe Flash either through a yellow banner below the browser toolbar or through a dialog window. In rare instances, your browser's security setting may prohibit Adobe Flash from installing.
Please reset your security settings.
Your Internet connection may not be fast enough.
Test your current Internet connection speed.
You must have a Broadband Internet connection with at least 768kbps of free download speed.
WMV Videos Require a Port 25 Plug-in for FireFox browsers
If you are using FireFox and the player requires a Port 25 plug-in for WMV videos, this means you need a Windows Media Player plug-in for FireFox.
1. Click OK on the pop-up window.
2. A download dialog appears prompting you to save the installer in your default download location.
3. Once finished downloading,
install the plug-in. This plug-in installs in your Mozilla plug-in directory.
4. Restart the player for the plug-in to take effect. If you receive the Port 25 message again, simply reopen the player a second time. You do not need to install the plug-in twice.
The player opens, but I don’t hear any audio. Top
Check that your speakers are on.
Check that your volume is not muted.
| Windows XP | Macintosh |
|
|
Have you ever heard anything from your computer?
Test your computer's ability to play music.
| Windows XP | Macintosh |
|
|
Why do video clips sometimes stop or pause (stutter)? Top
Your Internet connection may not be fast enough.
Test your current Internet connection speed.
Your computer may not be fast enough.
Please check against the minimum computer requirements.
Shut down all other applications or restart the computer if you are still having problems. Spyware can contribute to poor system performance.
There may be a problem with your network the prevents video from playing.
Please play a test video clip. You may need to click play twice.
What are the video controls? Top
What are the buttons on the video clip for?
- Click the Envelope to send the video link to a friend.
- Click the Person icon to post the video to a community site.
- Click the Finger icon to view the link to the video, and copy the address.
- Click the Play icon to display and copy the video link with embedded tags for a message board posting.
- Click the Plus icon to add the video to your Playlist.
What are Playlists? Top
Playlists are a collection of videos.
Do I have a Playlist, and where is it?
Yes, by default everyone has a "Previously Watched" playlist. Playlists are exportable by right-click and download in XSPF format. The Category pull-down menu displays all of your available playlists, including any videos you added to your own personal playlists by clicking the Plus icon under the video. You may remove a video from your playlist by clicking the Minus icon in the Playlist Manager.
Can I delete a Playlist?
No, you cannot remove any playlists from the player.
I searched for videos but received no results. Why?
Chances are that your search words do not match with keywords, video titles or descriptions for any of the available videos. Try another search word.
What are Recommendations? Top
What? | How? | Delete?
What are Recommendations?
Recommendations are endorsements for videos that you enjoy enough to want to send directly to a specific friend (or group of friends) as a friendly suggestion that they take a moment of their time to watch that video. Recommendations are great for videos that you consider "must-sees" and are usually a lot more personal than simply "Sharing" the video on a social bookmarking site like Digg or del.icio.us, or posting it on a message board, forum, or your profile in a Social Networking Service (SNS) like Facebook or MySpace.
A recommendation allows you to create a much closer connection with your friends, and tells them: "hey, i like this and if I think I know you, I'll bet you'll like it too". Making great recommendations can help your reputation because your friends will value the fact that you save them time of having to go look for interesting videos.
How do I make a Recommendation? (Recommendations)
There are currently 4 methods of receiving Recommendations on BC$:
- Profile - the default method for sending a recommendation through BC$ MobileTV is via the Friend Selector, which allows you to type a character to pull up a specific person in your list of friends and select the person you'd like to send your recommendation to. Recommendations sent this way will be pushed to the user's profile on BC$ and will show up in their Recommendation spinner
- SMS (Text) - the latest method of instantaneous communication, Text messaging is quickly outgrowing voice calls by volume and is even catching up by amount spent in some cases. You can save on SMS Text messaging your video recommendations by going through BC$ to send messages for under $0.10/msg. Larger bulk packages are also available from our SMS partner, Maritex. Recommendations sent this way are pushed to a specific friend's mobile handset (limit to 1 person at a time).
- Email - the traditional method of recommendation, simply sends an email to the user calling their attention to the video you are recommending. Our simple Email Recommendation form provides you a text field to easily add comma-separated email addresses you'd like to send the recommendation to, along with a small text area where you can type a brief message to the person or group you are recommending the video to.
- Automated - the latest option for recommendations, Automated Recommendations (or MoneyShots) are opt-in recommendations that are calculated (inferred) for you based on your personal profile.
You can choose to receive MoneyShots via Email, SMS text message, or have them pushed directly to your mobile profile. BC$ reserves the right to include Company Recommendations (like an advertisement or special promotion) within your inferred recommendations.
Can I delete/re-tract a Recommendation? (Recommendations)
No, you cannot retract a recommendation at this time, so please be sure to only recommend interesting videos that you really want your friends, family and/or colleagues to watch.
What about controlling video playback? Top
Why can't I skip any of the ads?
Ads are set to play before watching videos and cannot be skipped. Most ads are between 15 and 30 seconds long.
Can I skip videos and play videos at random?
Yes, just click on any video when you want to watch it.
Can I make the video screen larger?
Yes, just click the expand video icon next to eh player's volume control to double the video screen size.
What about controlling video playback? Top
Why can't I skip any of the ads?
Ads are set to play before, during or after watching videos and cannot be skipped unless you purchase a basic or premium account. Most ads are between 15 and 30 seconds long, and all products/services contained within the advertisements will be screened in advance for their quality and authenticity. In addition, you will be able to rate and review ads in order to remove ones that you do not like to see, something that was never before possible with Radio, Print or TV ads.
Can I skip videos and play videos at random?
Yes, just click on any video whenever you want to watch it.
Can I make the video screen larger?
Yes, just click the expand video icon next to eh player's volume control to double the video screen size.
The video is stuck buffering or stuck loading. Top
Your Internet connection is not fast enough or too many people are sharing the same connection.
Test your current Internet connection speed.
What are the minimum computer requirements to watch video? Top
| Operating System | Browser | Minimum Processor |
| Windows Vista | Internet 7 or Firefox 2.0 | Pentium D or Core 2 Duo 1800 Mhz, 1GB RAM |
| Windows XP SP2 | Internet Explorer 6, 7 or Firefox 1.5, 2.0 | Pentium M or Pentium 4 1800 Mhz, 512MB RAM |
| Windows 2000 SP4 | Internet Explorer 6 or Firefox 1.5 | Pentium M or Pentium 4 1800 Mhz, 512MB RAM |
| Mac OS X 10.3 (Panther) | Safari 1.3, 1.4 or Firefox 1.5 | PowerPC G4 1400 Mhz, 256MB RAM |
| Mac OS X 10.4 (Tiger) | Safari 1.4 or Firefox 1.5, 2.0 | Pentium Core 2 Duo 1600 Mhz, 512MB RAM |